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SHIPPING & RETURNS

Shipping & Delivery

We offers complimentary island wide delivery with products delivered in 3 to 5 working days for Singapore address. International shipping is via Singapore registered airmail service. Once a product has been shipped a notification email will be sent out with details of shipment (tracking number and tracking instructions). But if you are in hurry to get your product then we offer an expedited service of Shipping via FedEx or DHL with a flat rate of SGD$10.

Exchange & Return

We committed to 100% customer satisfaction and delivering high-quality products to our customers. If, for any reason, you are dissatisfied with your purchase, you may exchange it for another product with same value or opt for a refund. Refund would be issued in form of store credit which would be valid for 1 year. • Please contact us (via email) within 7 days upon you receive your order, to request for exchange or return. • Products should be send back to us in its original condition with complete packaging and in unworn condition. • You may take responsibility for the return shipping costs (please provide us with the tracking number once its shipped). We are not responsible for any loss in transit for return item. • If an item is determined to be used or tampered with, you will be notified via email within 7 days of its return.

In case you want to cancel your order, please reach out to us via email.

Cancellation

Privacy Policy

We make every effort to protect the privacy of our users and customers. Privacy policy sets out how we uses and protects any information that you give us when you use this website. Your online privacy and security is our priority, and we are committed to ensuring that you are protected. We will not disclose, sell, distribute or lease, personal information that you provide to us including your name, address, telephone number and email address. We do not receive your banking details or any other information for payments made through our payment gateway. We may collect and use your personal data for any or all of the following purposes: • performing obligations in the course of or in connection with our provision of the goods and/or services requested by you; • responding to, handling, and processing queries, requests, applications, complaints, and feedback from you; • managing your relationship with us; • processing payment or credit transactions; • sending your marketing information about our goods or services including notifying you of our marketing events, initiatives and promotions, lucky draws, membership and rewards schemes and other promotions; • complying with any applicable laws, regulations, codes of practice, guidelines, or rules, or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority; • any other purposes for which you have provided the information; • transmitting to any unaffiliated third parties including our third party service providers and agents, and relevant governmental and/or regulatory authorities, whether in Singapore or abroad, for the aforementioned purposes; and • any other incidental business purposes related to or in connection with the above. Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer’s hard drive. We use “cookies” to collect information to (a) improve and customise our services and your experience; (b) allow you to access the website without re-entering your username or password; and (c) to count visits and understand which areas and Products are most popular. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.